Emmett James Emmett James Talk to me
Case study · Format Games

The Amazon expert I never had to hire.

Amazon is half my UK sales, and 80% of my year lands in one quarter. I don't have an Amazon manager, I built one. It reads every number, holds my ad agency to account, and I leave every decision to it.

The job

Half the business, in a language of its own, ad spend, ACOS, Buy Box, conversion, FBA cover, compliance, and 80% of it landing in twelve weeks.

To operate it properly you hire an Amazon manager. To carry it through the one quarter that makes the year, you'd need a good one.

What I built

So I recruited an Amazon manager.

Not a dashboard, a delegated expert. It reads the whole account, decides the day-to-day, and brings me only the calls that need me, with the numbers already done.

What it actually does

One role, the whole channel.

Reads the whole account

Pulls Seller Central and reads every SKU, sessions, Buy Box, conversion, ACOS, FBA cover.

Holds the agency to account

Audits the ad agency on the numbers every week, targets, efficiency, wasted spend.

Plans the Christmas run

Maps stock against demand and tells me where the profit comes from across the peak.

Builds & maintains the listings

Creates new SKUs and updates the live ones, titles, copy, kept current.

Manages compliance

Lab reports, declarations of conformity, KYC, whatever Amazon demands, filed.

Works the support cases

Opens and manages Seller Central support cases start to finish, without me.

Proof · it keeps your agency honest

It audits the people you pay.

Most sellers pay an ad agency and hope. Mine gets read every week, the numbers challenged, the wasted spend named, so I stop paying for underperformance.

Proof · the weekly read

The whole account, read every week.

Every core SKU, sessions, Buy Box, conversion, ACOS, cover, with the one decision that actually matters pulled to the top. Into Christmas, it plans where the profit comes from.

Proof · the bureaucracy

It deals with Amazon so I don't.

When Amazon wants a lab report, a declaration of conformity, KYC, or opens a case, it handles it, start to finish. The part every seller dreads, handled.

What it replaces

A whole Amazon desk I never staffed.

The desk it covers
Amazon account manager PPC manager Listing specialist Compliance officer Data analyst

I don't need to be an Amazon expert, I built my own.

The point

This is what “AI in your operations” actually means.

Not a chatbot, but a role, handed the whole channel, given limits, and left to manage it while the judgement calls come to you. It doesn't just save time; it takes the heat off you at the one time of year you can't afford to drop it.

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