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The business-change programme

I take on the whole business change, and build every AI system it needs.

One agreed price from your Diagnostic's install list
What it is

Not a tool you switch on. The whole operating machine, rebuilt around your business and installed on the systems you already own.

At the moment your best people spend most of their week keeping the business going. I take that work off them, put it onto systems that look after themselves, and hand the week back to growing the company.

Where your team's week goes
Today
Import & customs paperwork Pulling the weekly reports together Amazon listings and ad spend Content for every product Chasing the month-end numbers
Growth gets whatever's left.
After
The next big account New products, new markets Better margins Room to actually think
The day-to-day work now looks after itself.

That is the whole point of it. Not clever software, a week that goes where it should.

How it's built

I work out the right answer for your business, rather than fit you to a template.

Twenty years operating businesses is what you're buying. It's what lets me see what a business actually needs, what to put in, in what order, and what each piece is worth. That judgement is the work.

What gets built is different for every company. The method, the promise and the way it's priced don't change.

Individual AI employees
A specialist on each key desk, recruited and trained the way I operate my own, doing the job the way you'd want it done.
An all-in layer
One place the whole business operates from. This is Atlas, the platform I built to operate Format Games.
A bit of both
The layer underneath, the employees on top. For most businesses this is where it lands.
Or something new
Built around how your business actually works, because yours won't be the same as anyone else's.

Which of these your business needs, I won't know until I'm in it. That's the point. The answer is yours, not off a shelf.

Proof

You'll recognise your own desks in these.

Three of them, operating across the businesses I own. Each one used to take a person most of their week. Now it looks after itself, and that person is on the work that grows the company.

Those are my own people, on my own desks. And the layer they all sit on:

The all-in layer · Atlas
The platform I built to operate Format Games, the whole business in one place.

Catalogue, orders, stock, logistics and the numbers, all in one view, with an agent sitting on every screen. It's the same idea behind an install like this: not a database you go and check, but a place the business operates from, that answers back.

Catalogue & range Orders & customers Stock & logistics The weekly numbers An agent on every desk
The deliverable

The list I install against, every line costed two ways.

It comes out of your Diagnostic: sequenced quick wins first, each line set against the work it takes off your desks, and each one has to pass a gate before the next begins. Here's the whole thing, for a worked example.

Illustrative example · Calder & Frome, a fictional 35-person food producer
First 90 days · the quick wins
The fixes that pay for themselves in days, sequenced first. Momentum is a deliverable, not a line item.
Overdue accounts surfaced in week one, with the chase already drafted.
The weekly report builds itself, usually the single most-felt win in the building.
The most interrupted desk gets an agent first, so the relief is felt before the big pieces land.
What gets installedProof it's inDays
0Design & sign-offScreens mapped with the people who'll use them, kills adoption risk itself Signed screen-map; five record owners named 2–3
1Product & spec masterSpecs and price lists derive themselves, kills spec rebuilds and parallel price lists One retailer spec accepted; first legacy folder retired 3–4
2Customer record + order engineOrders land keyed, credit reasons captured, kills chasing and rekeying A week's orders, no rekeying; reasons on 100% of claims 4–5
3Stock & batch + promise-onceWired to orders and the plan, kills the Friday match and double keying Matches a physical count; Friday match retired on a date 3–4
Individual Cowork agentsKey desks, quick wins included, kills the manual glue per desk Each agent live on one real task 1–2
On-site testing & acceptanceYour team, your data, proves every line above Every gate passed with its named signer 2–3
Training, go-live & supportOn-site, as each wave lands Each team trained as its wave lands 2–3
SOPs, documentation & KPIsThe quick-wins programme, kills knowledge-stuck-in-people Runbooks handed over; KPIs live with owners 1–2
The whole programme Every wave ends in a gate you control 18–26

Every line is costed two ways in your Diagnostic: your team puts it in, or I do. The figure is yours, taken from that list. And a wave that fails its gate doesn't proceed, or drag the next one down with it.

What actually gets done

Installed one piece at a time, and each proves itself before the next.

Designed and signed off first

We agree the look and the shape before anything goes in, so nothing lands as a surprise.

The installs, one at a time

Records and reporting that come off the systems you already own. Usually the job is making what you have work harder, not replacing it.

AI on the key desks

Recruited, trained and given a job the same way I operate my own, each with a folder that acts as its brain.

Tested in the building

On real work, with the people who'll actually use it. Not a handover deck.

Training, go-live and the first 90 days

Working sessions, documentation your team will use, a set of numbers on the wall that mean something, and the early wins driven through rather than left on a list.

The part most stop short of

Then the re-shape.

Your team re-forms around the room this frees, new roles where they're needed, and a plan for the effort that used to go into operating the machine. The saving is only real the day it's redirected, so I stay for that part too.

The price, and the end of it

One figure that doesn't move.

I won't print a number here, because I'd be guessing and you'd be right not to trust it. The Rework is priced from your Diagnostic's install list, a list you've already seen, line by line, costed two ways.

It's months, not weeks, and the finish line is agreed with the price before anything starts. When it's done you won't need me at that intensity, that's the design. If you want a hand on the wheel afterwards there's a light way to do it, a session or two a month. Yours to choose, never a subscription you're locked into.

Start here

It starts with the Diagnostic, and that starts with a free 30-minute call.

Your details come straight to me and go nowhere else. privacy.